Terms of Service

These Terms of Service (“Terms”) govern your use of the MyPlacard platform — the booking, dispatch, and payment software that powers a black car or chauffeur Operator's own branded rider app, driver app, and dispatch console. By using any app or console built on MyPlacard, you agree to these Terms.

What MyPlacard Is — and Isn't

MyPlacard is a technology platform, not a transportation company. Rides are provided by independent Operators and their drivers, who are not employees, agents, or contractors of MyPlacard. MyPlacard licenses dispatch software to Operators; each Operator is solely responsible for the actual transportation service — vehicle safety and maintenance, driver licensing and insurance, and conduct during a ride. When you book a ride through an app built on MyPlacard, your contract for that ride is with the Operator, not with MyPlacard.

Accounts

• You must provide accurate information when creating an account or booking a ride
• You're responsible for activity on your account and for keeping your login credentials secure
• You must be at least 18 years old to create a Rider or Driver account
• Guest booking is available without creating an account; providing your phone number for a guest booking is subject to these Terms and our Privacy Policy the same as a full account

Booking, Fares, and Payment

• A fare estimate is shown before you book, based on ride type, distance, and the Operator's own rate card; the final charge reflects the trip actually completed
• Promo codes and referral discounts, where offered, are subject to the terms of that specific code
• Payment is processed by Stripe, our payment processor. By adding a payment method, you authorize the Operator, through MyPlacard, to charge that payment method for your fare and any tip you add
• Your card is authorized (held) when you book, or shortly before a trip scheduled for later, and charged when the trip is completed
• Tips are optional and, once charged, go entirely to the driver who provided the ride. A tip can be added after a completed trip for 30 days, up to a limit set by the Operator
• Refunds and disputes are handled by the Operator through the console MyPlacard provides them; contact the Operator directly for a refund request

Quotes

An Operator may offer quotes on its website. A quote is a price for the trip as you described it (the route, the vehicle and the number of passengers), and it is held for 24 hours from when it was given. Within that time you can book that trip at the quoted price, even if the Operator changes its rates in the meantime. After 24 hours, or if you change the route or the vehicle, the price may be different and you can ask for a new quote. A quote is not a reservation and does not guarantee a car is available: a car is confirmed only when you book and the Operator assigns a driver. A quote does not include tips, or tolls and other charges that are added to a trip after it is booked or while it is under way. A quote can be used for one booking. See our Privacy Policy for what we do with the details you give when you ask for a quote.

Changing a Reservation

A trip scheduled for later can be changed (its time, addresses, stops or passenger count) in the Rider app until the Operator's free-cancellation cutoff, and by the Operator at any time. If a change alters the price, the new price is worked out by the same rules as a new booking. If it is higher, you must accept it before the change is made; your card authorization is moved to the new amount. The Operator may change your reservation too, and we will tell you what changed.

Cancellations

You may cancel a ride before it is completed. An Operator may apply a cancellation charge for a late cancellation or a no-show, consistent with that Operator's own policies. Any authorized-but-uncharged amount is released if a ride is canceled before completion.

Company Accounts

If you ride on a company account, the company, not you, pays for your rides, either by invoice or on the company's card. The company's administrators can see your name and what your trips cost. Rides on a company account are subject to the company's agreement with the Operator as well as these Terms.

Booking a Ride for Someone Else

You can book a ride for another person by entering their name and mobile phone number. You remain the customer: you pay for the ride, you are the only one who can change or cancel it, and the cancellation and fee terms above apply to you. The passenger is a guest on your booking and is not asked to agree to anything before riding.

By booking for someone else you confirm that you have the passenger's permission to give us their name and phone number and for us to text them about the ride (a private link to follow it, driver updates, and a cancellation notice), and that the number is theirs. You can't use your own number for the passenger. The passenger's link is private to them and stops working 24 hours after the ride ends; please don't post it publicly. The driver and the Operator will see the passenger's name and number for the ride. See our Privacy Policy for how this information is used and kept.

Sharing Your Location With Your Driver

In the Rider app you can choose to let your assigned driver see where you are once they are on the way and close to your pickup. It is optional, off until you turn it on in Settings, and you can stop it at any time. It ends when your trip starts. It is meant only to help your driver find you; you should not rely on it, and a driver may still contact you by phone or text. See our Privacy Policy for how it works.

SMS Communications

By providing a phone number, you consent to receive transactional text messages about your own ride activity (booking confirmation, driver assigned, driver arriving, trip complete, changes to a reservation). If you book a ride for someone else, we also text the passenger about that ride as described in “Booking a Ride for Someone Else” above. If you allow notifications in the Rider app, you may receive the same updates as push notifications. We do not send marketing messages by SMS or push. Message and data rates may apply. Reply STOP to a message at any time to opt out, START to opt back in, or HELP for assistance. See our Privacy Policy for more detail.

Conduct

You agree not to:

• Use the platform for any unlawful purpose
• Provide false information when booking a ride or creating an account
• Harass, threaten, or endanger a driver, rider, or Operator staff member
• Attempt to interfere with or gain unauthorized access to the platform

We or the Operator may suspend or terminate access to the platform for a violation of these Terms.

Drivers

If you drive using a MyPlacard-powered driver app, you do so as a driver for the Operator who assigned you, not for MyPlacard. Your eligibility to drive, licensing, insurance, and vehicle standards are set and verified by the Operator, not MyPlacard. Continuous location tracking while your app is online is a required part of how dispatch and safety monitoring work on this platform. The earnings the driver app shows are calculated from the Operator's rates; how and when you are paid is between you and the Operator. You may add a profile photo in the driver app, which riders on your trips and your Operator can see. You can change or remove it at any time.

Operator Subscriptions

This section applies to an Operator that subscribes to MyPlacard, and to the person who subscribes on the Operator's behalf, who confirms they have the authority to do so. The rest of these Terms apply to Operators too.

Plans and fees

• An Operator pays a monthly subscription fee for a plan, and each plan includes a number of trips a month. Trips above the plan's allowance are charged a small per-trip amount. The plans, their prices and their per-trip rates are listed on our Pricing page; a plan agreed with us in writing, such as an enterprise or launch plan, is governed by what we agreed
• Every plan includes unlimited drivers, vehicles and team members, the rider app, the driver app and the dispatch console. There is no setup fee and no per-text or per-driver fee
• MyPlacard takes no percentage of your rides. The subscription is the only thing we charge. Fees are exclusive of any taxes that apply

What counts as a trip

A trip is a booked ride that was assigned a driver. A ride canceled before it was assigned a driver does not count; a ride canceled after a driver was assigned does. Text messages to riders are part of a trip and are never billed separately.

Free trial

A new subscription starts with a 14-day free trial. A card is required to start it, trips during the trial are not billed, and we email you before it ends. When the trial ends, the card is charged for the plan you picked. If there is no card on file when the trial ends, the subscription ends and nothing is charged.

Billing and payment

• Subscriptions are billed monthly through Stripe. The monthly fee and any per-trip charges for the period are collected from the card on file. You authorize those charges
• If a payment fails, we or Stripe may retry it. If it can't be collected, we may end the subscription
• You may change your plan at any time; the change applies from your next bill, with no proration. We will give you notice by email before a change to the price of your plan takes effect, and you may cancel before it does

Cancelling

There is no contract: you can cancel at any time from the console's Payments & Billing page. If you cancel during a trial, or while a payment is overdue, the subscription ends at once. If you cancel an active subscription, you keep the service until the end of the period you have already paid for, and we don't refund the rest of that period.

Your data when you leave

• Your Operator data (your rides, riders, drivers, vehicles, rates and records) remains yours. You can export all of it from the console at any time, including after you cancel
• After your subscription ends you have 14 days to download it. After that we may permanently delete your Operator data. Subscribing again within the 14 days cancels the deletion. We keep only a record of your company's name, its billing identifiers and the dates, and a log of who downloaded your data and when
• You are responsible for keeping the trip records and other records the law requires of you. See our Privacy Policy for how long we keep riders' and drivers' trip records

Payments to you, and your responsibilities

• Riders' payments go directly to your own Stripe account, under Stripe's terms and fees. MyPlacard never holds your funds. You are responsible for Stripe's fees, for refunds and disputes on your rides, and for your Stripe account staying in good standing
• You are responsible for paying your drivers, for how you classify and engage them, and for the taxes that follow. The earnings the driver app shows are a calculation from your rates; MyPlacard does not pay drivers
• You are solely responsible for the transportation service: your licenses, permits, insurance, vehicles, drivers, and compliance with the laws that apply to your business, and for the accuracy of the rates, fees and waybill details you enter
• You are responsible for what your staff do with their accounts, and for using riders' and drivers' information only to run your service
• We may suspend or end an Operator's access for non-payment or for a violation of these Terms

Intellectual Property

MyPlacard's software, design, and branding are owned by MyPlacard. Each Operator retains ownership of their own brand, logo, and business name as applied to their app instance. Nothing in these Terms transfers ownership of either party's intellectual property to the other.

Disclaimers

The MyPlacard platform is provided “as is” and “as available.” We don't guarantee the platform will be uninterrupted, error-free, or available at all times. MyPlacard does not control, and disclaims responsibility for, the actual conduct of an Operator or its drivers during a ride — that responsibility rests with the Operator.

Limitation of Liability

To the fullest extent permitted by law, MyPlacard is not liable for any indirect, incidental, or consequential damages arising from your use of the platform, or from any ride, dispute, or interaction with an Operator, driver, or rider. Our total liability for any claim relating to the platform is limited to the amount you paid to use it in the preceding six months, if any.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles, unless a different governing law is required by the law of your state or country of residence.

Changes to These Terms

We may update these Terms from time to time. We'll update the “Last updated” date above, and continued use of the platform after a change means you accept the updated Terms.

Contact Us

Questions about these Terms can be sent to legal@my-placard.com.